Shipping & Handling

Currently we are offering shipping to the following countries:

Australia	Austria	Belgium	USA	Canada
Finland	France	Germany	Ireland	Italy
Malaysia	Netherlands	New Zealand	Portugal	Singapore
Spain	Sweden	United Kingdom	Denmark	Poland

 

Depending on the destination of the order, we fulfill from one of our three fulfillment warehouses.

• Fulfilling from our US warehousing agency (City of Industry, California):

USA and Canada

Order Amount	Standard Shipping  (4~5 Business Days)
Up to $49.99	$ 5.89
$50 and Higher	Free Shipping

 

For standard shipping within the continental USA, we use either USPS or FedEx Home Delivery.

For orders within Canada, we use FedEx services. 

Please note that the estimated arrival date is still subject to our handling time of 1~2 business days.

We accept returns or exchanges on orders and shipments on condition that the product’s seal has not been broken. The shipping fee for returned orders will not be refunded, and an extra shipping fee for return process will be deducted from your total order. Please note that we are not responsible for lost or stolen packages. Given that your orders are fulfilled from within the continental USA, you might be subject to state and federal sales tax, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased with discount and shipping fee deductions.

• Fulfilling from our German warehousing agency (Berlin, Germany):

Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Denmark, United Kingdom, and Poland

For orders from the above countries, we use our warehouse agency in Germany.

Standard fulfillment and shipping take 7~10 business days after the order is placed using DHL. Standard shipping rates are as follows:

Order Amount	Standard Shipping (7~10 Business Days)
Up to $ 49.99	$ 14.89
$ 50 and Higher	Free Shipping

 

If by chance your ordered item is not available in our Germany warehouse, we will have to cancel your order. 

We accept returns or exchanges on orders and shipments on condition that the product’s seal has not been broken. The shipping fee for returned orders will not be refunded, and an extra shipping fee for return process will be deducted from your total order. Please note that we are not responsible for lost or stolen packages. The value on your customs form will reflect the full value of all products purchased with discount and shipping fee deductions.

Due to EU regulations on online sales, you will be charged EU sales tax which is separate from any import tax that the customs might charge you.

Fulfilling from our South Korea warehouse (Seoul, South Korea):

Australia, New Zealand, Malaysia, Singapore, and United Kingdom

Order Amount	Standard Shipping (7~10 Business Days)
Up to $ 49.99	$ 14.89
$50 and Higher	Free Shipping

 

For standard shipping we use K-packet services. K-packet is the national postal service in South Korea that has shipping agreements with each of the destination countries’ postal services:

Country	Responsible postal service
Australia	Australia Post
New Zealand	NZ Post
Malaysia	POS Malaysia
Singapore	Singapore Post

 

You can track all these packages here. We will share tracking information and tracking website once your order is fulfilled.

We accept returns or exchanges on orders and shipments on condition that the product’s seal has not been broken. The shipping fee for returned orders will not be refunded, and an extra shipping fee for return process will be deducted from your total order. Please note that we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased with discount and shipping fee deductions.