FAQ

Currently we ship from three different warehouses to different parts of the world:

• California warehouse for US and Canada based Blithians.
• Berlin warehouse for Blithians in Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Denmark, Greece, and Poland.
• Seoul warehouse for Blithians in Australia, New Zealand, Malaysia, Singapore, and United Kingdom.

We generally process your orders within 2 business days after they are placed. Depending on where you are located, the parcels might arrive to you from 5~16 business days.

We use all major carriers, and local courier partners. Once your parcel is shipped, you will be provided with the tracking number and tracking website where you can check on the status of your parcel in real time.

We accept returns within 30 days of delivery. Products must be unused, unopened, and in their original packaging with the seal intact. For change-of-mind returns, original shipping charges are non-refundable and customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue.

To request a return, please contact customer-support@vcg.co.kr with the subject line "Return Request – [Order Number]" and include your order number and reason for return.

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